Brakes by the Bay

"Where your automobile's needs
are as important to us
as your automobile is to you"

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Brakes by the Bay
785 W Conway Rd
Harbor Springs, MI 49740
231-347-0901
231-348-8521
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HOME > CODE OF ETHICS

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

  • Provide and honor CARQUEST manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

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HOME | ABOUT US  |  SERVICES OFFERED  |  REASON TO USE  |  RIGHT TO REPAIR  |  PREVENTIVE MAINTENANCE  |  ABOUT TECH-NET  |  GUARANTEE  |  CODE OF ETHICS  |  CONTACT US  |  TIRES  |  PRIVACY POLICY  |  SITE MAP



Harbor Springs Location, 785 W Conway Rd, Harbor Springs, MI 49740
231-347-0901

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